Our industry, with its complex ecosystems, multiple stakeholders and high staff turnover, has struggled to develop an actionable […]

PMSs are at the centre of many industry conversations and debates. I’ve rarely come across a “perfect PMS”. […]

For many hotels, large and small groups form an important segment in their business mix. The most widely […]

Despite higher airfares and room rates, a Morgan Stanley survey of 100 global corporate travel managers found that […]

As an industry, we’re obsessed with rates and parity – and while there has been more of a […]

Hotels often struggle with the long tail of travel. The larger demand partners among OTAs, wholesalers and tour […]

The total cost of distribution is increasingly in the spotlight. As hotels face higher operating costs and inflationary […]