Hotel technology toolkit

Functional Requirements Checklist: Outlines specific features and functionalities required from the system, such as room inventory management, rate management, channel connectivity and reporting.Implementation and Deployment Plan: Outlines the steps, timelines, and responsibilities for system implementation, including data migration, testing, and go-live procedures.Service Level Agreement (SLA) Review: Evaluates the vendor’s service level commitments, response times, and penalties for non-compliance.
Integration Requirements Template: Assesses the system’s ability to integrate with other existing systems like central reservations, revenue management, and point-of-sale solutions.Vendor Evaluation Criteria: Establishes criteria for assessing potential vendors based on factors like industry experience, financial stability, customer references, and product roadmap.Competitive Analysis and Benchmarking: Ongoing monitoring of system’s features, pricing, and performance against competitors and industry benchmarks.
Data Migration Plan: Outlines the process for transferring historical data from legacy systems to the new system, ensuring data integrity and continuity.Total Cost of Ownership (TCO) Analysis: Calculates the overall cost of implementing and maintaining the system, including licensing fees, hardware/infrastructure costs, and ongoing support and maintenance.Future Roadmap and Innovation Assessment: Evaluates the vendor’s product roadmap, commitment to innovation, and ability to adapt to emerging trends and technologies in the hospitality industry.
User Access and Permissions Template: Defines user roles, access levels, and permissions for different staff members based on their responsibilities.Guest Data Privacy and Consent Management: Ensures system’s compliance with data privacy regulations and manage guest consent for data usage.
Training and Support Evaluation: Assesses the vendor’s training resources, documentation, and ongoing support services.Channel Manager Integration Checklist: Implement connectivity with major online travel agencies (OTAs), global distribution systems (GDSs), and other distribution channels.
Scalability and Growth Checklist: Evaluates the system’s ability to accommodate future growth, such as adding new properties or increasing transaction volumes.Mobile and Multi-Device Compatibility Checklist: Ensures the system is optimised for various devices, including desktops, tablets, and mobile phones.
Security and Compliance Checklist: Ensures the system meets industry standards for data security, privacy, and regulatory compliance (e.g., PCI-DSS, GDPR).
Disaster Recovery and Business Continuity Plan: Outlines procedures for data backup, system redundancy, and contingency plans in case of system failures or disasters.
User Interface and Usability Evaluation: Assesses the system’s ease of use, navigation, and overall user experience for staff and guests.
Reporting and Analytics Requirements: Defines the reporting and analytics capabilities needed for data-driven decision-making, revenue management, and performance tracking.